Organisational behavior Essay Example | Topics and Well Written Essays - 3500 words

Organisational behavior - Essay ExampleThe organisation selected for this task in KnowHow, a strategical note unit of Dixons Retail convention. The paper is divided into five sections. Section one is this introduction. Section two begins with a company overview of the Dixons Retail Group that includes a explanation of the organisations human option management. In the sub-section that follows, the paper introduces and describes the individual who has been identified as a leader within the selected organisation. Section three goes deeper into identifying the traits that incur the selected individual a leader. Two different techniques are used to do this. First the paper uses the traits that a modern serial entrepreneur, Penny Herscher, uses to identify leaders within her organisation. The second approach is based on the Golemans academically acclaimed emotional intelligence approach. Section quadruple measures the effectiveness of the identified leaders leadership style using c ontingency theories of leadership proposed by Fielder, Vroom and Yetton and Lorsch. Section five summarises key points and implications. 2.0. Dixons Retail Group 2.1. Company overview Dixons Retail Group is among Europes top specialist electrical retailer that that sells consumer electronics, personal computers, photographic equipment, domestic appliances and related services. As at end of 2011 the organisation had over 1,200 stores, in 28 countries in Europe and a workforce of 38,000 staff. Annual revenue for 2011 was UK ?8.15 billion. The group has a portfolio of several brands that are grouped under four geographic divisions UK & Ireland, Nordics, other world-wide and pure-play e-commerce (Dixons Retail, 2012a). Dixons retail was founded in 1932, made public in 1962 and has grown to its current size largely through making strategic acquisitions. UK & Ireland has been the core market for Dixons Retail and it reflects this by offering the organisations most comprehensive end to e nd service offering in electric retailing and services in the UK. The brands managed by this division are Currys, PC World, Black, DSGi Business, Dixons Travel, Partmaster and KnowHow (Dixons Retail, 2012a). In 2011, the Nordic division with about a third of the number of stores operated by the UK & Ireland division outdid the UK & Ireland division by ?34.3 million in earnings before interest and taxes. There are four brands under the Nordics division Lefdal, Gigantti, El Giganten and Elkjop brands. The international division consists of four brands UniEuro and PC City in Italy, Kotsovolos in Greece, and Electro World in the Slovakia, Turkey and Czech Republic. Most of these brands also have dual sales channels that is, through physical stores and on word of mouth. The segregated e-commerce division is focused on two brands PIXmania and dixons.co.uk. 2.2. Human resource management at Dixons Retail Human resource management (HRM) within an organisation is intricately involved with the type of leadership that gets nurtured and developed within that given organisation. Human resource (HR) practices create an infrastructure that affects employees, customers, line managers, and investors. When HR practices align with